Return Policy: We offer a full refund for all our products, ensuring your satisfaction with every purchase.

Sale Items: You can return sale items within 10 days of the delivery date. Please contact us at info@fourplusone.store to initiate the return process.

Full-Priced Items: Full-priced items can be returned within 30 days of the delivery date. Simply reach out to us via email at info@fourplusone.store to proceed with the return.

Shipping Costs: Please note that we do not cover the shipping costs for returns. You are fully responsible for the return shipping fees.

Return Conditions: All returned items must include the original product packaging and materials. Any items missing packaging or materials may not be eligible for a refund.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All items will be shipped within two business days after the order is placed.

Free shipping generally takes 6-8 business days to arrive, while priority shipping typically arrives within 3-4 business days.

Please note that delivery times may vary due to unforeseen circumstances. If your order hasn’t arrived after two weeks, please contact us at info@fourplusone.store, and we will look into the details.

Are your earring posts made from 925 sterling silver? Why?
Yes, all our earring posts are made from 925 sterling silver. The purpose is to ensure that our earrings are hypoallergenic and suitable for sensitive ears, providing comfort while wearing and minimizing the risk of irritation.

What materials are used for the metal parts in your jewelry?
Our jewelry's metal parts are made from high-quality alloy. This choice balances durability and affordability, ensuring that our pieces maintain their shine and integrity over time while remaining budget-friendly.

Are the pearls used in your jewelry real? Why choose natural pearls?
Yes, we use natural pearls in our designs. The reason is that natural pearls offer a timeless elegance and unique luster that synthetic pearls can't replicate, giving each piece an elevated and authentic look.

Why do you use alloy for some of your hair accessories?
We use alloy for some of our hair accessories because it offers strength and resilience, making it ideal for creating intricate and durable designs that can withstand daily use without breaking or losing their shape.

What materials are used in your hair claws?
Our hair claws are made from two types of materials: alloy and high-quality acetate. The alloy provides a sturdy and refined look, while acetate offers a lightweight, luxurious feel with vibrant colors and patterns.

Are your products nickel-free?
Yes, all our jewelry and hair accessories are nickel-free. This ensures they are safe for those with nickel allergies, providing a comfortable experience without irritation.

Do your products tarnish or fade over time?
Our alloy jewelry is designed to maintain its finish for a long time with proper care, but like most metals, it may tarnish if exposed to water, sweat, or chemicals. We recommend storing your pieces in a dry place and avoiding contact with perfumes or lotions to extend their lifespan.

Why are your products more affordable than other brands?
We focus on providing high-quality materials like 925 sterling silver posts, natural pearls, and durable alloys and acetates at accessible prices by streamlining our production process. This allows us to offer stylish and premium products without the high markup, ensuring that you get the best value for your money.

If you’d like to stay updated on restocks, you can subscribe to our back-in-stock notifications. When a product becomes available again, you will receive an email alert. Be sure to enter your email address on the product page and click the “Back in Stock Notification” button to get the latest updates.
For any questions, feel free to contact us at info@fourplusone.store or follow us on Instagram: @fourplusone_official.